Hotels & Resorts

On towards the ‘new normal,’ greener and cleaner El Nido Resorts and Lio Beach

The local travel industry has been seriously affected by the COVID 19 global pandemic, but just the rest we continue to strive and keep up with the challenge. We keep our hopes high that soon we will regain the same zest of travel life.

In Palawan, as it is in a modified general community quarantine, the municipality of El Nido continues to implement preventive measures in order to contain the spread of COVID-19. At present, there are inquries from travelers who wish to book and want to make sure of the safety efforts.

Managing El Nido Resorts (ENR) and Lio Estate Resorts (LER), Ten Knots Development Corporation (TKDC) is steadfast in prioritizing the well-being of its guests, employees, and its community, all the while encompassing its commitment to the safety of everyone coming in and staying at any of the said resorts. ENR and LER are both known for their green practices, they  are also recognized for the level of comfort, privacy, and unmatched experience they provide to all of their guests – with its direct and less than an hour flights to El Nido in a private airport, remote and low-density islands and beach clubs, and availability of resort doctors and medical facilities following international health and safety standards.

Once prepared to travel and rediscover El Nido, the company recognizes its duty to an enhanced care through its  Be GREEN, Be Clean commitment. Its four pillars– Safe Facilities, Enhanced Housekeeping, Healthy Community, and GREEN & Clean Experience – serve to ensure the welfare of both its  employees and the guests. These guidelines follow the latest available standards set by the World Health Organization (WHO), the Department of Health (DOH) and the Department of Tourism (DOT) in the Philippines.

To further show prospective travelers of the safety measures, the company presented some expectations. Going to El Nido is normally   via AirSwift . Once the guests landed, they will go through a series of steps of health and safety protocols. From the arrival to the airport to the transfer of guests via shuttle service, physical distancing with seating limited to one person per row will strictly be implemented. There will be a safety divider between the driver and guests, and luggage will be handled and transported separately. Foot baths, hand sanitation and thermal scanning procedure will also be in place. ENR guests can check-in via QR code using their smartphones and they need to present their valid ID with photo and signature.

A similar process is followed for LER guests but check-in is done at their respective resorts after proper sanitation at the lounge. For those staying in the islands, they will be provided with a sanitized life jacket which they can use for the duration of their stay. The allowable number of guests per boat will only be a maximum of 8. Hand sanitizers and fresh towels will be available on the boats where seat markers are placed to observe physical distancing. For guests staying at Lio Beach, designated shuttle services will take you from the Care Lounge to your resort. 

Upon arrival at the resort, entry points are equipped with foot bath and hand sanitizers. LER guests will find their disinfected luggage at the lobby while for ENR, these will be delivered to each guest room’s doorstep. Both ENR and LER have set a  50% maximum capacity only. Sanitation kits will be available upon request and there will be a dedicated housekeeping staff wearing full PPE for each room. Make up room and turn down service are discontinued for the time being in compliance with DOT guidelines; however, used linens, towels and dining utensils may be replaced.

Buffet offerings are replaced with pre-set or a la carte meals, and will only be available through in-room dining. Safe food handling will be observed following DOH’s guidelines. Regular disinfection of F&B facilities will be implemented, and restaurant/kitchen staff will be wearing PPEs at all times.

Private, low-density tours, and a dedicated Marine Sports Guide per boat will be offered to guests for leisure & recreation. Spas and main pools will be temporarily closed; while gym-use will be by appointment only.

The check-out process will be via email where a digital folio will be sent to the guests the evening prior departure; so that, they have more time to take in the beautiful scenery the next day. Several cashless payment options will be made available at the front desk where key cards will be dropped and immediately sanitized.

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