Hotels & Resorts

‘Employee Love’ defines colleague culture at City of Dreams Manila

As schools resume in-person classes, City of Dreams Manila imbibes the spirit of bayanihan, launching a Brigada Eskwela drive at Dr. Arcadio Santos National High School in Parañaque City, in support of the local government’s educational thrust. Led by Property President Geoff Andres, the integrated resort’s executives and team members kicked off the project in August, with a target to refurbish 20 classrooms by the end of September. Working in teams, the volunteers took to cleaning, repainting, and carpentry of classrooms and hallways to ensure a conducive space for learning. The property also donated cabinets to augment the school’s facilities.

Employee Love and CSR volunteerism

Encouraging volunteerism mirrors City of Dreams Manila’s “Employee Love” program, which focuses not only on maintaining a people-centric workplace for the well-being and development of its team members but also on creating opportunities for them to engage in service to society and inspire positive change. “We believe this is the right thing to do. We are in the business not only of delivering exceptional gaming, hospitality and entertainment services to our guests, but to be a good corporate citizen striving to inspire and make a difference in the lives of our colleagues, the communities we work with, and the environment,” Property President Geoff Andres said.

Heading the bayanihan drive at Parañaque City’s Dr. Arcadio Santos National High School is City of Dreams Manila Property President Geoff Andres (left) together with executives and the resort’s team members, who took time off on their rest days to refurbish the school’s classrooms ahead of the August 2022 school reopening.

Besides Brigada Eskwela, City of Dreams Manila conducts various corporate social responsibility programs supported by the strong spirit of volunteerism among colleagues. With the relaxation of community quarantines, already 22 outreach programs participated in by 675 volunteer employees from March to August this year were conducted, benefitting disadvantaged communities. Among the beneficiaries to date are: Bahay Aruga (Parañaque), Kanlungan sa ErMa (Malate), Children’s Joy Foundation, and Reception & Study Center for Children (Quezon City), Kids with Purpose (Las Piñas), and Philippine Red Cross through the company-wide quarterly blood donation drive held onsite.

Attractive compensation, health, and economic benefits

The all-encompassing ‘Employee Love’ has also brought benefits offered to some 4,000 employees, including a competitive compensation program considered to be one of the best in the industry that amounts to an average monthly wage that is 106% higher than the monthly nominal wage data of P14,820. City of Dreams is also the first and only integrated resort in the country to offer a second layer of insurance coverage for both team members and their enrolled dependents, amounting to up to 100% of the initial maximum benefit limit in case of critical illness. It also provides bereavement financial assistance of up to P30, 000 in the event of the demise of an employee and up to P15, 000 for a family member’s demise in addition to the generous group life and accident insurance coverage offered.

City of Dreams Manila’s volunteer employees receive a warm welcome from the school band (bottom left), as they contribute to both the national and local government’s nationwide Brigada Eskwela campaign.

A valued benefit is the 50% discount dining privilege in the restaurants operated by the resort and in the three hotels at City of Dreams Manila, and unlimited buffet meals at the team members’ dining room when on duty. City of Dreams Manila also offers various free learning programs at the company’s online learning academy, Melco Absorb for the professional and personal growth of its employees. Qualified managers are enrolled for free in eCornell courses as part of the managerial development program of Melco Resorts & Leisure Inc., the owning and management company of City of Dreams.

‘Employee Love’ was also on full display during the pandemic when City of Dreams Manila went above and beyond to take care of its workforce. Despite headwinds caused by COVID-19, the company extended generous financial assistance to those who were unable to work during the pandemic lockdowns, through paid leaves from April 2020 to December 2021, starting at 100% of a month’s salary for one month, 50% for three months, and 30% thereafter. It advanced 50% of 2020’s 13th-month pay in mid-year to help with the families’ school enrollments and granted an unexpected 14th month/loyalty bonus from 2020 to 2022. For their health protection, the company administered Moderna vaccines for free to the employees and their dependents, offered two-way limo service for pregnant colleagues to and from their vaccination sites, while full board and accommodations were provided to those rostered during the lockdowns. The company also purchased oxygen tanks that were lent to team members and their families for home use at the height of the pandemic. Free vitamins were given to employees to strengthen their immune systems, and antigen tests were administered at the company’s cost for those rostered. COVID post-vaccination paid leaves of up to two days had helped in the recovery of those who experienced side effects. Also, through an accredited clinic, they and their families continue to enjoy discounted COVID-19 testing fees and are quickly assisted through a COVID hotline for medical concerns.

Brigada Eskwela is one of the numerous long-term CSR advocacies of City of Dreams Manila that is supported by the spirit of volunteerism and the passion of its team members to give back to the community.

Ugnayan employee-management council

The establishment of the employee-management council Ugnayan has resulted in the implementation of a harmonious work environment, as it provides a platform for constant communication and mutual collaboration between management and team members. Financial assistance programs under the initiative of Ugnayan are provided to members through the establishment of a credit cooperative, and its own Damayan program, which also provides immediate assistance in times of calamities and other emergencies.

Since its creation in 2019, Ugnayan has been implementing various programs for its members, such as Damayan death, hospitalization, and calamity financial assistance also for their family members in addition to that provided by the company; free flu vaccines, and at a discounted rate for their dependents; free family planning and reproductive health products and programs in partnership with POPCOM; bigger lactation facilities for nursing mothers; and e-bike charging stations. Moving forward, the council aims to do more projects focused on wellness programs and further enhancing employee facilities, among others.

In recognizing the employee-centered culture, Forbes Travel Guide (FTG), considered the only independent global rating system for luxury hotels, restaurants, and spas, also conferred the integrated resort with the global 2022 ‘Work Here, Work Happy’ accolade. City of Dreams Manila is recognized for its creative ways to attract and retain staff, and maintain work-life balance programs driven by 10 Core Promises, as it also remains to be the property recognized with the most FTG stars in any resort in the country for its three hotels and spa: Nüwa Manila, Nobu Hotel Manila, Hyatt Regency, and Nüwa Spa.

Caring for the environment

Complementing the property’s CSR initiatives and Employee Love programs are ongoing sustainability undertakings focused on renewable energy, energy efficiency, reduction in water consumption, recycling, digitalization of processes, sustainable sourcing and support to local small and medium enterprises, implementation of projects on colleagues’ welfare, and community development, among others.

These commitments have garnered various recognitions for the City of Dreams Manila. Early this year, the property’s three luxury hotels were awarded the 2022- 2024 ASEAN Green Hotel Award for upholding sustainable tourism through environment-friendly principles and local community involvement.
With the last quarter of the year drawing near, City of Dreams Manila approaches 2023 with the goal of strengthening its varied programs to push forward the Employee Love. As with the other properties of the resort’s parent company Melco Resorts & Entertainment (Melco), City of Dreams Manila thrives on the ethos that the best service requires the foundation of a strong people culture flourishing on an inclusive, diverse, and healthy work environment, with the culture of excellence at its core.

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