Being part of Marriott International, the largest hotel company in the world, Sheraton Manila observes a global standard for health and safety. With the unprecedented pandemic due to Covid-19, elevated and rigorous protocols are now reinforced to adapt to the changes and demand in the hospitality industry. Marriott International launched a Global Cleanliness Council that is composed of experts in the field of medicine and public health that developed – and continuously develop – scientifically supported practices and innovations.
The Commitment to Clean has four main pillars: creating transmission barriers, enhancing sanitation, promoting health screening, and nourishing the new normal. In creating transmission barriers, the hotel ensures lesser contact and more connection through mobile check-in, key and chats through the Marriott Bonvoy app. All associates are provided with personal protective equipment from masks, face shields, gloves and full gear for housekeepers. And, restaurants and meeting rooms’ occupancy have been adjusted to ensure safe distancing. Sanitation is enhanced through hourly deep cleaning ritual. Soon to be launched is an electrostatic sprayer recommended by the Centers for Disease Control and Prevention and World Health Organization for rapid cleaning.
Health screening is promoted in compliance with the all minimum standards from the local government from Department of Health, Department of Tourism and Department of Trade and Industry. This includes requiring all guests to fill out Health Declaration Form upon entry either for accommodation or dining, body temperature check using an innovative sanitation chamber, sanitizing mats, footprint marks to ensure physical distancing on all areas, sanitation kit available in all rooms, and limiting room occupancy to single or double while adjusting the bed distances among others. Sheraton Manila Hotel has been accredited to operate throughout the quarantine period because of its 100% compliance.
The so-called “new normal” is being nourished down to the basics. Both its restaurants, S Kitchen and Oori, have opened with the same food offering while balancing the elevated safety protocols. A serviced buffet is being offered wherein guests sit comfortably while their unlimited choice of food is plated and delivered to their tables. Acrylic dividers are installed on dining tables, food stations and reception desks. Eliminating printed items, menus and collaterals are now accessed thru QR codes. Their signature dishes are now available for to-go either for pickup, takeaway or on FoodPanda.
Living by its core value that success is never final, Sheraton Manila is still in the pursuit in developing its protocols to slowly gain the confidence of the community to travel, dine or gather as soon as it’s possible.
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