With the pandemic finally over, this year Airbnb is expecting 300 million people to travel and host on Airbnb. To prepare, they are making the most extensive set of improvements, starting with the introduction of Airbnb Rooms, an all-new take on the original Airbnb. They are also launching over 50 new features and upgrades that address top feedback from their guests and Hosts across the end-to-end Airbnb experience.
Introducing Airbnb Rooms
Airbnb began as a way to stay in a room in someone else’s home. This original idea of sharing a home offers two unique benefits. First, it’s more affordable for guests. More than 80% of private rooms are under $100/night, with an average rate of $67/night. Second, staying with a Host is a great way to meet someone new and experience the city like a local.
SurfStar, Elyu
They think this idea is more important than ever. In the current economic environment, people want to travel affordably. And after years of being isolated during the pandemic, people are looking for ways to connect with people and have authentic experiences. Aribnb believes that this is the perfect time to stay in a room in someone else’s home. But for even more people to try it, guests have to feel comfortable staying with a Host.
Recently, they have introduced Airbnb Rooms, an all-new take on the original Airbnb. Every Airbnb Room features a Host Passport, which helps guests get to know their Host before booking their stay. They have also created a Rooms category with over 1 million listings, redesigned filters, and added new privacy features.
Las Cabanas, beach front
“With Airbnb Rooms, we’re getting back to the idea that started it all – back to our founding ethos of sharing,” said Brian Chesky, Airbnb co-founder and CEO. “Airbnb Rooms are often more affordable than hotels, and they’re the most authentic way to experience a city. This is the soul of Airbnb,” Chesky added.
50+ new features and upgrades based on feedback
In preparation for an anticipated record-setting travel season, they are improving nearly every aspect of the Airbnb service – and they are doing it based on feedback from their community.
To improve their service, they took a design-driven approach. They started by storyboarding the guest and Host journey – from sign-up to checking out, and every step in between. They created a blueprint of the experience – every screen, every policy, and every interaction with customer support mapped out. Then, they analyzed millions of customer service tickets and mapped them across the journey. They also reviewed thousands of social media posts and spoke with hundreds of thousands of guests and Hosts about how to improve Airbnb.
Pine Needle Treehouse
“Millions of people have given us feedback on how to improve Airbnb. We’ve listened,” said Brian Chesky. “Today, we’re introducing the most extensive set of updates ever. Our design-driven approach means we’re always making Airbnb better, and our over 50 new features and upgrades are just the beginning. We will never stop improving Airbnb,” Chesky promised.
Here are just a few of the 50+ new features and upgrades they have launched recently:
Total price display – Guests can view the total price with fees, before taxes, across the entire app including in search results, price filters, maps, and listing pages.
Transparent checkout instructions – Guests can now view checkout instructions on the listing page before booking, and they’ll receive a reminder before they leave home. During the review process, guests can tell us about any excessive requests. And listings with repeated low ratings from unreasonable chores will be removed from Airbnb.
Casa Esperanza
Improved maps – Used by more than 80 percent of guests, they have updated maps with faster performance, persistent pins when zooming and panning, and more results when searching.
Redesigned wishlists – Wishlists now include a redesigned interface, one-tap saving, and an improved calendar that shows the availability of wishlisted homes. Guests can also add notes to any wishlist listing – making it easier to remember why they loved it.
Simpler and more affordable monthly stays – For stays over three months, they are significantly reducing the guest service fee after the third month. Guests in the US can also save for stays over one month when paying with their linked bank account. And when searching, the new Months tab features an all-new interface that makes it easy to dial in a range from 1-12 months.
Priority customer service on a trip – They created a dedicated 24/7 support team for priority access when you’re on a trip, with the goal of answering 90% of calls in English in two minutes or less.
Brian Chesky
Pay over time – Through a new partnership with Klarna, guests in the US and Canada can apply to pay for stays in four interest-free installments over six weeks. For bookings over $500, guests can apply to pay monthly (US only). More countries will be added throughout the year.
Instant rebooking credit – If a Host cancels within 30 days of arrival, most guests will receive an instant credit that can be used to rebook another stay immediately.
As part of the 50+ new features and upgrades, they are launching 25 improvements for Hosts, including new pricing tools to help Hosts set competitive prices, easily add weekly and monthly discounts, and compare their listings to similar ones in their area. They are also including a yearly view in the calendar, the ability to easily enter checkout instructions, read receipts and new quick replies in messaging, and more.
Worldwide rollout
Airbnb Rooms and over 50+ new features and upgrades for guests and Hosts started recently. Hosts can try new features by enrolling in Airbnb Early Access.
Great Travel Philippines 
T-House in Cavinti
With the pandemic finally over, this year Airbnb is expecting 300 million people to travel and host on Airbnb. To prepare, they are making the most extensive set of improvements, starting with the introduction of Airbnb Rooms, an all-new take on the original Airbnb. They are also launching over 50 new features and upgrades that address top feedback from their guests and Hosts across the end-to-end Airbnb experience.
Introducing Airbnb Rooms
Airbnb began as a way to stay in a room in someone else’s home. This original idea of sharing a home offers two unique benefits. First, it’s more affordable for guests. More than 80% of private rooms are under $100/night, with an average rate of $67/night. Second, staying with a Host is a great way to meet someone new and experience the city like a local.
They think this idea is more important than ever. In the current economic environment, people want to travel affordably. And after years of being isolated during the pandemic, people are looking for ways to connect with people and have authentic experiences. Aribnb believes that this is the perfect time to stay in a room in someone else’s home. But for even more people to try it, guests have to feel comfortable staying with a Host.
Recently, they have introduced Airbnb Rooms, an all-new take on the original Airbnb. Every Airbnb Room features a Host Passport, which helps guests get to know their Host before booking their stay. They have also created a Rooms category with over 1 million listings, redesigned filters, and added new privacy features.
“With Airbnb Rooms, we’re getting back to the idea that started it all – back to our founding ethos of sharing,” said Brian Chesky, Airbnb co-founder and CEO. “Airbnb Rooms are often more affordable than hotels, and they’re the most authentic way to experience a city. This is the soul of Airbnb,” Chesky added.
50+ new features and upgrades based on feedback
In preparation for an anticipated record-setting travel season, they are improving nearly every aspect of the Airbnb service – and they are doing it based on feedback from their community.
To improve their service, they took a design-driven approach. They started by storyboarding the guest and Host journey – from sign-up to checking out, and every step in between. They created a blueprint of the experience – every screen, every policy, and every interaction with customer support mapped out. Then, they analyzed millions of customer service tickets and mapped them across the journey. They also reviewed thousands of social media posts and spoke with hundreds of thousands of guests and Hosts about how to improve Airbnb.
“Millions of people have given us feedback on how to improve Airbnb. We’ve listened,” said Brian Chesky. “Today, we’re introducing the most extensive set of updates ever. Our design-driven approach means we’re always making Airbnb better, and our over 50 new features and upgrades are just the beginning. We will never stop improving Airbnb,” Chesky promised.
Here are just a few of the 50+ new features and upgrades they have launched recently:
Total price display – Guests can view the total price with fees, before taxes, across the entire app including in search results, price filters, maps, and listing pages.
Transparent checkout instructions – Guests can now view checkout instructions on the listing page before booking, and they’ll receive a reminder before they leave home. During the review process, guests can tell us about any excessive requests. And listings with repeated low ratings from unreasonable chores will be removed from Airbnb.
Improved maps – Used by more than 80 percent of guests, they have updated maps with faster performance, persistent pins when zooming and panning, and more results when searching.
Redesigned wishlists – Wishlists now include a redesigned interface, one-tap saving, and an improved calendar that shows the availability of wishlisted homes. Guests can also add notes to any wishlist listing – making it easier to remember why they loved it.
Simpler and more affordable monthly stays – For stays over three months, they are significantly reducing the guest service fee after the third month. Guests in the US can also save for stays over one month when paying with their linked bank account. And when searching, the new Months tab features an all-new interface that makes it easy to dial in a range from 1-12 months.
Priority customer service on a trip – They created a dedicated 24/7 support team for priority access when you’re on a trip, with the goal of answering 90% of calls in English in two minutes or less.
Pay over time – Through a new partnership with Klarna, guests in the US and Canada can apply to pay for stays in four interest-free installments over six weeks. For bookings over $500, guests can apply to pay monthly (US only). More countries will be added throughout the year.
Instant rebooking credit – If a Host cancels within 30 days of arrival, most guests will receive an instant credit that can be used to rebook another stay immediately.
As part of the 50+ new features and upgrades, they are launching 25 improvements for Hosts, including new pricing tools to help Hosts set competitive prices, easily add weekly and monthly discounts, and compare their listings to similar ones in their area. They are also including a yearly view in the calendar, the ability to easily enter checkout instructions, read receipts and new quick replies in messaging, and more.
Worldwide rollout
Airbnb Rooms and over 50+ new features and upgrades for guests and Hosts started recently. Hosts can try new features by enrolling in Airbnb Early Access.
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